FAQ

CRICZAT

# Registration

 How do I sign up?

Easy! Once you are on CRICZAT, choose your sport, register by filling out a short form.

 Why can’t I login to my account?

double-check if your registered mobile number has been entered correctly and try again. Enter OTP and login, but if you are still having problems, please contact us on the Contact Us page or give us a call. +91-7253022822.

 

How many accounts can I create with the same email id on CRICZAT?

You can create only one account with one email id on CRICZAT. The creation of multiple accounts by a single user is strictly prohibited and violates our Fair Play policy.

  I’m sure I've got the right Mobile number but I still can't log in.

That’s strange! If you are a registered user on CRICZAT and are entering the correct details, please reach out to us via our Contact Us page. Our Customer Success team will be happy to assist you.

 I did not get any confirmation email after I signed up.

a) It could have been marked as ‘Spam’ by your mailbox. Please check your spam mail and mark the email from CRICZATas ‘Not Spam’.

b) You may not have entered the correct email address during registration. For any assistance, please reach out to us via our Contact Us page.

 

I don't know much about fantasy cricket – can I still play?

Don’t worry! You can visit our ‘Help’ section on the site.

 WHAT BANK ACCOUNT DETAILS DO I NEED TO PROVIDE FOR WITHDRAWAL/VERIFICATION?

 We want to know and make sure that this person is you, so you need to provide bank information such as bank name, branch name, account holder name, PAN account number, and Adhaar Number including KYC.

 

# Playing the Game

 How do I play on CRICZAT?

Follow these simple steps to play on CRICZAT:

1 - Register/Log into CRICZAT after choosing your sport

2 - Click on the ‘Create Team’ button for the match you want to join

3 - Create your team of 11 players (including a Captain, Vice-captain & key player)

4 - Join free or cash contests of your choice. Cash contests let you win cash and require an entry fee, for which we provide multiple payment methods such as Credit Cards, Debit Cards, Net banking and PayTM, UPI etc. 

5 - Once the live match starts, your team starts earning points based on actual performances of the players selected by you. Final points, ranks and winners are declared after the end of the match

 When does Fantasy Cricket start on CRICZAT?

Fantasy Cricket on CRICZAT starts as soon as the deadline for the match ends. The deadline (denoted by the countdown ticker) is usually by start of the match.

 

How do I select my team?

After logging into your CRICZAT account, click on the ‘Create Team’ button for the match you want to join. Create your team of 11 players (including a Captain, Vice-captain & key player) For more guidance, please visit our 'Help' section.

 

Can I change my Fantasy Cricket team for future rounds?

Yes, you are required to create a new team for every match on CRICZAT. 

 

What if one of my chosen cricketers does not play in the round?

Choose your team carefully! Any player chosen by you who does not feature in the starting 11 in the matches (included in the match) does not get any points.

 

How many players are needed to create a team?

You need to select 11 players to create a team with a minimum of 3 bowlers, 3 batsmen, 1 all-rounder and 1 wicket-keeper, while the other 3 players can be from any category. For more details on possible team combinations, please visit our 'Help' section.

 

Can I choose players from one side only?

A maximum of 7 players can be selected from each side, the remaining need to be from the other side.

 

What is the use of a Captain in a team?

A true Captain leads by example! The player you choose to be your team’s Captain will earn 2.5 times the points and the Vice-captain you choose will earn 2 times the points and the key player will earn 1.5 times the points for his performance. So, choose wisely.

 

When I make changes to my team, how long does it take for the changes to reflect?

The changes are instant! You can make unlimited changes to your team any time before the deadline hits for a match.

 

Can I edit my team during the round?

Come on, where’s the skill in that? You can create & edit your team only before the deadline by start of the match. So, keep an eye on the ticker!

 

When do you update the squads for rounds on CRICZAT?

The squads for matches featured on CRICZAT can keep getting updated till the deadline for that match as per the alerts received from our service providers. Keep checking for such updates till the deadline for the respective matches.

 

How can I see my team's rank?

You can click on the match that you have created your team for, click on the ‘Joined’ tab just above the contest options and then click on the 'Show' button to see the updated points and ranks for yourself and your opponents in that contest.

 

How can I change my team name?

Unfortunately, you can’t change your team name once it is registered. Choose your team name wisely, it’s permanent.

 

How do I create multiple teams for the same match?

Multiple team option is enabled after creating your first team. You can create multiple teams by clicking 'Create Team 2’ above your team on the contests page.

 

How many teams can I create for a single match?

You can create up to 10 separate teams for a single match.

 

Can I join the same contest using multiple teams?

You can join only one contest with one team. However, contests which display ‘Multi Entry’ on them allow you to join the same with multiple teams.

 

Can I choose which of my teams will compete in a contest (Team 1 or Team 2) after joining?

Yes! You can choose your team in a contest (Choose Team 1 or Team 2 to compete) from the ‘Joined contests’ tab until the deadline.

 

# Scores & Points

 How will I score points?

You will score points depending on how the players in your team perform in the live match. So, make sure you pick a winning combination to help you win! Check out our ‘Fantasy Points System’ section on the ‘How to play’ page to know more.

 

When do the scores get updated?

Points are usually updated every few minutes! The final points including your team's total and your rank are updated once the match is over. Winners are declared and Winnings are distributed only after our team verifies the points.

 

I have created my team before the deadline, so why hasn't my team got any points yet?

Points are awarded to your team only when the live match begins.

 

Which website do you refer to update the points? We get our live score feed from reliable sources.

All our points are typically calculated using this live feed. However, we may also refer to other scorecards and live score feed such as governing bodies to correct and verify the score feed & ensure accurate tabulation of points.

 

Will I get points for Man of the Match?

There are no points awarded for Man of the Match.

 

What happens when there is a tie between users? How will you distribute the prize?

When there is a tie between 2 or more users, the prize money is divided equally between the users. However, only in the case of a 2-member contest, the entire amount is refunded to both users if their teams were the same, including the Captain, Vice-captain and key player.

 

Do I get points for a Super Over in a Match?

We do not consider the Super Over on CRICZAT. The runs/wickets scored by the players are not considered in their official records.

 

How can I cross check my team’s points?

If you want to cross check your team’s points with the points system again, visit our ‘Fantasy Points System’ section on the ‘How to Play’ page.

 

If a player is sent off by the umpires for misconduct in an international cricket match, does he still score points on CRICZATonce he's back on the field?

Any player who is sent off by the umpires for serious misconduct governed by the ICC Playing Conditions for International Matches (effective Sept 28, 2017) will score and retain points on CRICZATaccording to our standard points system for his contribution during his time on the field. If the player can take the field later in the same match, he will once again be eligible to score points for the duration of his stay on the field.

 

# Contests

 What type of contests can I join?

We’re spreading the field wide on CRICZATwhere you can join a host of contests like 2-member, 3-member, 5-member and 10-member contests (depending on the number of competitors in a contest). You can join cash contests to win real money and/or the free-to-play practice contests to hone your skill till you are confident to join cash contests

What are public & private contests?

This is where CRICZATgets even more awesome! Public contests are open for all to join; whereas private contests let you invite & challenge your friends in the same contest. You can invite your friends by email or through Facebook. Only those who have the code to a private contest can join that contest.

 

How do I create a private contest?

Follow these simple steps to unravel the fun together with your friends: - Select the match that you want to participate in - Click on the ‘Create contest’ button - Create the contest of your choice using the given options & join - Invite your friends via email, or by sharing a unique code on Facebook - Your friends can join this contest by clicking on the link sent to them Voila! You have your own private contest on CRICZAT.

 

How do I join a private contest?

You will receive a link to join a private contest on CRICZATif invited by your friend. Click on this link - If you are a registered user on CRICZATand haven’t already created a team for the match, you will need to create your team for the contest you’re invited to - After creating your team, enter the invitation code on the contests page. Click on the ‘Join’ button. The system will confirm deduction of the entry fee for the contest from your account or prompt you to make payment in case your account does not have the adequate balance - If you are a new user, you will need to first register on CRICZAT. After successful registration, you can follow the above steps starting from creating your team - Make the payment for the entry fee to the invited contest - Join more contests to win more cash!

 

How do I join contests?

To join contests, click on the ‘Join Now’ button below the specific contest you wish to join.

 

What are cash & practice contests?

Cash contests are where you participate by paying an entry fee and compete with other users to win real money! The prize money will be awarded to the user who has the highest points in the contest. In a practice contest, you compete with other users for bragging rights. Unlike cash contests, there will be no entry fee for this contest. A practice contest will help you boost your fantasy cricket skill. Once you are confident with your selection skill, you can join cash contests.

 

How do I know if a contest has a single winner or more than one winner?

A contest with more than one winner or multiple winners will be denoted by the crown icon.

 

How many winners will be announced for contests with multiple winners?

The winners will vary for different contests. The number of winners in a contest will be shown by clicking on the 'Multiple Winners' link and this information will be disclosed as soon as the contest is made available to join.

 

How is the prize money distributed in case of multiple winners?

The prize money that each winner will receive is explained in detail on clicking the 'Multiple Winners' (M) link for that contest. Please note that taxes will be deducted as applicable on winnings above Rs. 10,000 as per government regulations.

 

What happens if there is a tie between winners of a multiple winner contest?

In case of a tie between winners of a multiple winner contest for any position, the prize money for the winner's position and the immediately next winning position (if any), and so forth in accordance with the number of tied winners, will be aggregated and shared equally among the tied winners. All other prize money will remain as per the winner's standing. For example: If there are 2 winners tied for the 1st position, the sum of the 1st and 2nd position prize money will be distributed equally between these 2 winners and the next highest scorer will be awarded the prize money for the 3rd position. Currently, there are no tie breakers and hence all teams who have scored equal points will be considered as tied for a position.

 

What happens if an ODI/T20 match is abandoned?

If the real match is abandoned fantasy match will be cancelled and the entry fees will be refunded. This includes scenarios where the real match is abandoned without a single ball being bowled, as well as where the match is abandoned after it has started. Notes: If the real match has a result (i.e., ends in a win to either team or a tie but not a "no result") even if not played out fully, we will announce the results of the fantasy match as per the fantasy scorecard points accumulated, except where a result or progression of a team in the tournament is a consequence solely of (i) the results of a Super Over or Bowl Out, (ii) the toss of a coin, (iii) prior results between or relative standings of the teams in the tournament, or (iv) any methodology other than those envisaged by the official score revision rules (e.g., Duckworth Lewis Stern) applicable to weather affected matches in the particular tournament. Where a fantasy match has been cancelled for the aforesaid reasons, or any other reasons as may be notified from time to time, the entry fees of all participants in such match will be refunded in full. For the sake of clarity, the scores of a Super Over shall not be tabulated for the purpose of fantasy scorecard points under any circumstances.

 

What happens if a test match is declared as drawn?

If the real test match is declared as drawn with neither of the teams completing a single inning, the fantasy match will be cancelled and the entry fees will be refunded. If the real test match is declared drawn with either team (and not necessarily both) completing a single inning, the fantasy match will be considered to have completed and the entry fees will not be refunded. Notes: An innings will be deemed to be completed if a batting team either declares or gets bowled out (i.e., loses ten wickets) in such innings.

 

What if the contest doesn’t fill up with required number of participants?

In case of a cash contest, the contest will be cancelled and the entry fee will be refunded to your account. But where’s the fun in that? So, make sure to invite maximum friends to join the contest and fill the required slots!

 

What do I win in a practice contest?

You’ve got to pay a little cash to win more cash in return. Practice contests do not have any cash prizes and are meant for those who want to gain experience in playing and boost their skill.

 

What do I win in a cash contest?

Real cash! What can be better than that?

 

Why do ranks keep fluctuating during a contest?

As the players perform in the real-life match, your team keeps earning points for your chosen players’ performances. The points status appearing next to your total points indicates if the match is in progress or completed.

 

Can I get my friend(s) to join the same contest in which I am playing?

There is nothing better than friends competing against each other in the same contest! That’s why we have private contests wherein you can invite your friends through email or you can share a unique code on your or Facebook wall to participate in the same contest.

 

Can I join future matches and contests in advance?

Considering the excitement and passion of cricket fans, we allow our users to pre-select their teams for all the matches that are open on CRICZAT at any given point of time.

 

Can I view other users' teams in a contest?

Sure! But to maintain the element of surprise, we allow users to view other users’ teams only after the deadline hits. To view your opponent’s team, go to the ‘Joined contests’ tab for a match and click on your opponent’s team name. You can also track your competitors by downloading the details of other teams in that contest.

 

Can I join a contest in the middle of the series?

Of course, the beauty of the daily format is that you can join a contest in the middle of a series that is not yet closed (deadline has not passed) and have an equal opportunity of winning as everyone else.

 

Do I have to create a separate team for each contest?

Yes! You are required to create a separate team for each new contest.

 

How do you decide the winner of a contest?

The team which gets the highest points at the end of the match will be announced as the winner of that contest.

 

Why do you charge me a fee to enter a contest?

We charge a platform fee to access our amusement facilities for improving and maintaining the facilities, as well as awarding cash prizes. However, the entry fee will be credited back to your CRICZAT account in case of cancelled matches due to abandoned matches. (Please check the FAQ for ‘What happens if a cricket match is abandoned?’)

 

Cash Prizes How will I be informed if I win a Cash prize

Ranks and points will be updated and displayed during and at the end of every match. If you win in any cash contest, the winnings will be credited automatically to your CRICZAT account balance.

 

When will the winnings be distributed?

The winner declaration and crediting of the winnings to your CRICZAT account usually happens within a couple of hours after the match is completed. Our dedicated team manually verifies the fantasy cricket scorecard with our live cricket feed to ensure that the points and scores are correctly updated after every match. This procedure can sometimes take a relatively long time. Only after we are sure that all points and scores are accurate, the final points are updated and winners are declared.

 

Does the amount in my Winnings Account have any expiry date?

If the amount in your Winnings Account is not withdrawn to your bank account within 335 days from the date of credit, it will be deposited automatically to your bank account which is on record with CRICZAT, provided that your CRICZAT account has verified by CRICZAT. In case no bank account is provided or you have failed to complete the verification for the CRICZAT account, the amount would stand forfeited by CRICZAT. Hence its important that you get your CRICZAT account verified as soon as possible. Please check our Terms & Conditions for detailed information on this aspect.

 

# Account Balance

 

How it Works?

You can view, withdraw or deposit money into your CRICZAT wallet anytime by going to “My wallet”. Remember, you need to get your account verified by us to withdraw money! Don’t worry. This is a one-time activity unless you want to change your account details. Your CRICZAT account is divided into 3 categories:

1 - deposited: If you have deposited any amount but haven’t joined any contest using this amount, it will be categorized as ‘deposited’ in your account

2 - Winnings: The amount you have earned by winning contests. No processing fees will be deducted if you wish to withdraw any amount from your winnings

3 - Cash Bonus: It’s a freebie! This is a bonus amount given to you that cannot be withdrawn. However, you can use it to join more contests. Cash Bonus also comes with an expiry date, so use it before it expires!

 

What is Cash Bonus? How can I get it?

The Cash Bonus is a special feature on CRICZAT. You can earn a cash bonus by inviting your friends to CRICZAT. Check out our ‘Invite a Friend’ page for further details on how you can earn a cash bonus. Remember, you can use your cash bonus to join any public cash contests but you won’t be able to join any private contests with the same. You can also earn cash bonus through our promotions and offers . Your cash bonus expires from 15 days of credit.

 

How many transactions can I view on my Account Balance page?

Currently, you can view only last 20 transactions. For more, feel free to write to us.

 

How do I check my CRICZAT account balance?

The balance in your CRICZAT wallet will be displayed on the top of your screen always. You can also click on the account balance symbol on top of the page for a break-up of your account balance and your most recent transactions on CRICZAT.

 

How do I get notification for my transaction?

For all successful transactions, you will get a confirmation email with your Order Id and the amount from CRICZAT on your registered CRICZAT email id.

 

What if my account balance is not correct?

Hmmm...That's rare. But if you require any help regarding your CRICZAT account balance or any other account-related queries, feel free to reach us from the Contact Us page.

 

How long does it take for my deposited amount to be credited into my CRICZAT account balance?

Once you have made the deposit, your CRICZAT account balance will be updated maximum within 30 mins!

 

Does the amount in my 'deposited' Account have any expiry date?

All amounts credited to your 'deposited' account must be utilized within 335 days of credit. In case any unutilized amount lies in the account after 335 days from the date of credit of such amount, CRICZAT reserves the right to forfeit such unutilized amount, without liability or obligation to pay any compensation to you. Please check our Terms & Conditions for detailed information on this aspect.   

In what order does my Account Balance get utilized towards the entry fee for a cash contest?

When you join a public cash contest, CRICZAT shall first debit the entry fee amount from your 'Cash Bonus' account, then from your deposited account, followed by your Winnings account to cover the entry fee for any cash contest that you join. When you join a private cash contest, CRICZAT shall first debit the entry fee amount from your 'deposited' account, followed by your Winnings account to cover the entry fee for any cash contest that you join.

 

# Verification

 Is verification necessary to join contests on CRICZAT?

No. You can join contests even without verifying your account. When you win cash contests, your winnings will be deposited in your CRICZAT wallet. Verification becomes mandatory only before you can make withdrawals from your CRICZAT account to your bank account.

 

How do I get my CRICZAT account verified?

Account verification is a one-time process. For your account to be verified, click on the account balance icon on top of the page, and then click on the “Verify Now” button. Follow the steps mentioned below to get your CRICZAT account verified:

1 - Verify your mobile number by entering the OTP received 

2 - Verify your email by entering the email id. If you've logged in using your Facebook or Google+ account, your email will be automatically verified

3 - Upload your PAN Card number, PAN Card image along with other details & click on 'Submit Verification'

4 - Your PAN Card verification will be completed within 5 working days. Additionally, we recommend that you submit your bank account details after submitting the PAN details to ensure that your complete account verification gets done in one go.

 

What if I want to update some details in my CRICZAT account?

Easy! Details like your name, mobile number, date of birth, address etc. can be edited by clicking on your Team Name and then on ‘Edit Profile’ after logging into your CRICZAT account.

 

Why do I need a PAN card for withdrawals?

CRICZAT is the India's most interesting Fantasy Sports platform where you can win real cash legally. Your withdrawals on CRICZAT involve transfer of money from your CRICZAT account to your bank account, and hence PAN Card has become a mandatory requirement as a proof of identity. In case you do not have a PAN Card, you can still join contests on CRICZAT, and your winnings will be deposited in your CRICZAT account. You can apply for a PAN Card in the meantime & once you receive it, upload it along with the address proof and bank details to get your CRICZAT account verified. You will then be able to withdraw any amounts to your bank account.

 

Why did my verification fail?

Some of the major reasons why your verification request may have failed are:

1 - PAN Card (mandatory) is not uploaded as id proof for verification * Your withdrawals on CRICZAT involve transfer of money. Hence, PAN Card is mandatory to get your CRICZAT account verified. Please upload a clear image of your PAN Card.

2 - PAN number on the card does not match with the PAN number entered during verification request * Double check the PAN number that you have entered to avoid errors

3 - Date of Birth on the PAN Card does not match with the Date of Birth on your CRICZAT account * Please ensure that you enter the exact Date of Birth on the verification request, as it appears on the PAN Card

4 - Name on the PAN Card does not match with the name on the bank account * You can withdraw money from your CRICZAT account only to your own bank account. Hence, the name on the PAN Card and bank account needs to match.

5 - IFSC code provided in the bank details is incorrect/belongs to a different bank branch than the one mentioned for verification purposes. * If you provide the wrong IFSC code, your money could be transferred to someone else's account. So, make sure you enter the correct code. You can find the IFSC code in your cheque book, passbook or bank statements. If you're not sure, please contact your bank to get the correct code.

6 - The documents uploaded by you are not clear/visible * Our experts are humans after all! Please help them by uploading clear documents so that they can verify your details quickly.

7 - Bank account number entered in verification request does not match with account number appearing on the uploaded proof. * You don't want your hard-earned money going to someone else's account, right? Neither do we! So please ensure that you enter the exact bank account number in the verification request, as it appears on the bank account proof. In the rare case that your verification request gets rejected, the reason for rejection will also appear on top of the verification page for your reference.

 

# Withdrawals

 

How do I withdraw money from my CRICZAT account?

You can withdraw money only from the winnings account in your CRICZAT account once your account is verified. This verification is a one-time process which doesn’t need to be repeated unless you wish to make changes to your account. Once your account is verified, you can withdraw the desired amount (min. Rs.200 and max. Rs.2,00,000 at a time) and it will be deposited into your bank account within 5 working days.

 

Why can’t I withdraw the Cash Bonus in my CRICZAT account?

This is a bonus amount given by CRICZAT to you. You cannot withdraw this amount, but you can use it to join more contests and win more cash. Cash Bonus also comes with an expiry date so make sure to use it before it expires!

 

What is the minimum & maximum amount I can withdraw from my CRICZAT account?

The minimum amount for a single withdrawal request is Rs.200 and the maximum amount that you can withdraw is Rs.2,00,000.

 

What bank account details do I need to provide for withdrawal/verification?

We’ve got to make sure that it’s you who we’re sending the money to. So, we need you to provide the following bank account details: Name of the bank, Name of the branch, Name of account holder, account no. and IFSC code.

 

# Legality

 

Is the paid version of Fantasy Cricket legal in India?

Yes, please review the Legality section on our website for more details.

 

Am I allowed to play if I’m under the age of 18?

No, CRICZAT is strictly for users who are at least 18 years of age.

 

Do I have to pay taxes when I withdraw money to my bank account?

Taxes are deducted at source wherever applicable and paid out by us, as per the Income Tax Act 1961. Winners will be provided TDS certificates in respect of such tax deductions, if applicable. However, you shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the Cash Prizes money won. If you have any queries regarding taxation, we strongly suggest that you consult with a tax expert. For more information please check our Terms and Conditions.

 

What are the taxes applicable if I win more than Rs.10,000?

As per the Income Tax Act 1961, if your individual winnings for a single contest are more than Rs.10,000, tax of 31.2% will be deducted. The remaining amount (68.8%) will be credited to your winnings balance. For e.g. If you win Rs.1,00,000, tax of Rs.31,200 will be deducted and your actual winnings are Rs.68,800.

 

# Fair Play Violation

 

What is not allowed on CRICZAT:

a. Creation of multiple accounts by one user

b. Creation of multiple accounts by misusing a referral code to get cash bonus

c. Submission of fake documents or uploading someone else's documents

 

What happens when:

a. A user plays with multiple ids or uses his/her own referral link to create multiple accounts: - we deactivate the referred accounts b. A user converts cash bonus into winnings by activities that violate our Fair Play policy: - we take back the cash bonus component of the winnings

 

# Payments

 

How to add a credit/debit card to my CRICZAT wallet?

It's simple! Go to 'My wallet' in the Menu, click on 'Add/Remove Cards' and enter your credit/debit card number, followed by a valid expiry date. Save your card. Alternatively, you can also add a card while making a deposit. Just click on 'Add Cash' in My Account, select the amount you wish to deposit, select a card and enter your card details. Click on 'Save & Proceed'.

 

Is it safe to enter my card details? Does CRICZAT save any of it?

Yes, it is absolutely safe. We do not store your credit/debit card details with us, including your CVV number. We only work with trusted third-party payment gateways with 3D secure authentication to ensure safety & security of all your financial transactions. 

 

How do I delete my credit/debit card?

Remember, Saved Cards help in faster checkouts for all your future transactions on CRICZAT. However, if you still wish to delete your card, Go to 'My wallet' in the Menu, click on 'Add/Remove Cards' and then choose the card you wish to delete. Click on 'Delete', after which you'll be asked for a confirmation. If you wish to proceed, click on 'Delete' or if you change your mind, click on 'Cancel'.

 

Can I add multiple credit/debit cards to My Account?

Of course. You can add any number of credit/debit cards to your account, as long as they haven't expired.

 

What type of cards can be saved/used?

We accept all major credit/debit cards such as Visa, MasterCard, Maestro, etc. except American Express.